Blue Board es una plataforma de Telcel diseñada para gestionar y difundir información sobre ofertas comerciales en tiempo real, dirigida a Distribuidores y Asesores de Servicio a Clientes. Inicialmente, la estructura de Blue Board se basaba en un sistema de permisos rígido, lo que limitaba la productividad al determinar las acciones que podían realizar los usuarios. Lataval propuso e implementó el desarrollo de nuevos módulos de perfiles, permisos y opciones de menú para aumentar la autonomía de los usuarios, mejorar la flexibilidad, así como el control y seguimiento de la plataforma.

We carried out the implementation of a Profiles and Permissions system, which gives the user a more flexible and scalable management of users and their capabilities within the portal. This allows users to manage profiles within the portal and assign them permissions, storing them in the database, increasing the portal's flexibility since it will no longer be necessary to change the code to modify permissions.

The assigned permissions have many effects on the user experience, these range from controlling the rendering of certain buttons to directly denying access to specific windows in the web portal by showing the user a message telling them they don’t have permission to access the window. The permissions can also impact what options the user have for some specific windows particularly when generating news and reports.

Additionally, a menu was generated where users with the corresponding permission can consult and edit the information of all registered users within the portal, as well as create new users or delete existing ones. This eliminated the dependence on the technical team for user administration.

Finally, we unified the permission management for Distributors and Customer Service Agents by mapping the customer service agents’ profiles to existing profiles within Blue Board with already existing permissions, this way getting rid of more hardcoded permissions for users using customer service agents accounts.